Terms of Service

Daurada Prime – B2B SaaS Terms of Service

Effective date: December 23, 2025

These Terms of Service (“Terms”) govern the use of the cloud software and related services (“Services”) provided by Daurada Prime (“Daurada Prime,” “we,” “us,” or “our”).

These Terms apply only to business customers. The Services are not offered to consumers.

By executing an order form, subscription, or by accessing the Services, you (“Customer”) agree to these Terms.

1. Scope of Services

Daurada Prime provides a multi-tenant, cloud-based SaaS platform for business operations, analytics, and device- or asset-related workflows, as described in applicable documentation and order forms.

The Services may evolve over time. We may add, modify, or remove features provided such changes do not materially reduce the core functionality of subscribed Services.

2. Contract Structure and Order of Precedence

This agreement consists of:

  1. An executed Order Form (if any)

  2. These Terms of Service

  3. The Service Level Agreement (SLA) – incorporated by reference

  4. The Data Processing Addendum (DPA) – incorporated by reference

In case of conflict, the above order of precedence applies.

3. Eligibility and Authority

  • Customer represents that it is a legal entity acting in a professional or commercial capacity.

  • The individual accepting these Terms represents that they have authority to bind the Customer.

4. Accounts and Security

  • Customer is responsible for all access under its accounts.

  • Customer must implement reasonable security measures for credentials and user access.

  • Daurada Prime is not responsible for unauthorized access caused by Customer’s failure to safeguard credentials.

5. Fees, Billing, and Taxes

  • Fees are specified in the applicable Order Form.

  • Fees are invoiced in advance unless otherwise stated.

  • All fees are non-refundable except as required by law.

  • Fees exclude taxes; Customer is responsible for VAT or similar taxes, except where Daurada Prime is legally required to collect them.

6. Intellectual Property

6.1 Daurada Prime IP

All intellectual property in the Services, including software, APIs, documentation, and branding, remains the exclusive property of Daurada Prime or its licensors.

6.2 Customer Data

Customer retains all rights to Customer Data. No ownership rights are transferred to Daurada Prime.

7. Data Protection and GDPR Roles

7.1 Roles Under GDPR

For purposes of Regulation (EU) 2016/679 (“GDPR”):

  • Customer is the Data Controller

  • Daurada Prime is the Data Processor

Daurada Prime processes personal data solely on documented instructions from the Customer and in accordance with the Data Processing Addendum (DPA).

7.2 Privacy Policy Alignment

Our public Privacy Policy describes how we process personal data related to:

  • website visitors,

  • Enrolled users,

  • prospective customers,

  • corporate customers and partners,

  • support and billing contacts.

Operational processing of Customer Data is governed exclusively by the DPA.

8. Use of Aggregated and Anonymized Data

Daurada Prime may use aggregated and anonymized data derived from the Services for:

  • service improvement,

  • analytics,

  • benchmarking,

  • AI model training.

Such data will not identify Customer or any individual.

9. Acceptable Use

Customer shall not:

  • Use the Services in violation of law or regulation

  • Interfere with the integrity or security of the Services

  • Attempt unauthorized access or reverse engineering

  • Use the Services to process data unlawfully

We may suspend access for material violations.

10. Service Levels and Support

Service availability, uptime commitments, and service credits (if any) are defined in the Service Level Agreement (SLA).

Except as stated in the SLA, the Services are provided without guaranteed availability.

11. Term and Termination

  • These Terms remain in effect for the subscription term.

  • Either party may terminate for material breach not cured within a reasonable period.

  • Upon termination:

    • access to the Services ceases,

    • Customer Data is handled according to the DPA and retention policy.

12. Confidentiality

Each party shall protect the other’s confidential information using reasonable care and use it only for purposes of performing under these Terms.

13. Warranties and Disclaimers

Each party warrants it has authority to enter into these Terms.

Except as expressly stated, the Services are provided “as is”, and all implied warranties are disclaimed to the maximum extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, or consequential damages.

  • Daurada Prime’s total liability shall not exceed the fees paid by Customer in the 12 months preceding the claim.

Nothing limits liability for fraud or willful misconduct.

15. Indemnification

Customer shall indemnify Daurada Prime against claims arising from:

  • Customer Data,

  • Customer’s misuse of the Services,

  • violation of applicable law.

16. Governing Law

These Terms are governed by the laws of Spain, excluding conflict-of-law rules.

Exclusive jurisdiction lies with the courts of Spain, unless mandatory law provides otherwise.

17. Changes

We may update these Terms. Material changes will be notified in advance. Continued use constitutes acceptance.


Daurada Prime is a product of Prometheus Engineering SL, with CIF B65670945 in Spain and VAT ID ESB65670945